Clinical Case Manager – Street Outreach

Position: Clinical Case Manager – Street Outreach
Classification: Full Time
FLSA: Exempt
Reports to: Manager of Rapid Re-Housing and Prevention Services
Approved by: Gay Lynn Schwenk, Vice President of Programs
Date Approved: November 2019

SAMMinistries Clinical Case Manager will provide clinical case management support to adults and children
who are currently experiencing homelessness. The Clinical Case Manager is responsible for connecting with
and engaging the homeless population on the streets of the greater Bexar County area and linking them to
services. In addition to visiting known places where individuals experiencing homelessness congregate, the
Clinical Case Manager works collaboratively with SAMMinistries staff to ensure client needs are met. The
population being served includes individuals meeting HUD’s definition as literally homeless, chronically
homeless, and/or disabled. The Clinical Case Manager’s focus is on providing services to SAMMinistries’
clients that support stabilization of mental health and development of skills to foster long-term housing stability
and self-sufficiency. This position is located at 503 San Pedro Ave, San Antonio, TX 78212.

Essential Job Functions and Responsibilities

1. Conduct intake screening and psychosocial assessments, brief therapeutic interventions, connection to mental
health and substance abuse treatment, and crisis intervention as needed. Communicate clinical assessments,
interventions, and ongoing client contact through timely, thorough record keeping, contact forms, and verbal
2. Work collaboratively with Case Management staff to ensure that individuals and families housed in
SAMMinistries Programs are connected to resources that address problems underlying the current/recent
experience of homelessness.
3. Advocate for the needs of individual clients as well as for systemic change, whenever needed for the overall
benefit of homeless individuals.
4. Attends and actively participates in team meetings, demonstrating an ability to prioritize participant needs and
provide needed assessments and services in an ethical manner.
5. Identify, develop linkages with, and coordinate access to services in the community and ensure active follow-up
6. Work collaboratively with staff of other community agencies to establish and maintain partnerships that
maximize benefits and resources for SAMMinistries Program participants.
7. Provide clinically and ethically sound guidance to other SAMMinistries Case Managers, to complement their
work with clients regarding obtaining and maintaining housing, obtaining employment, income, etc.
8. Partner with Rapid Re-Housing and Prevention Services Case Managers in their development of individual
service plans for program participants. Provide resource information, clinically-focused guidance, and meet
with individual clients/families, as needed to assess and to assist in the service planning process.
9. Transport SAMMinistries Program participants in personal vehicle, as needed.
10. Provide crisis intervention for program participants, including assisting Case Managers with crises involving
mental health, assessing for potential danger of participants harming themselves or others, assessing for danger
in situations involving domestic violence, etc.
11. Complete necessary documentation and tracking of activities, in accordance with all agency and grantor
12. Understand and maintain client confidentiality and record-keeping, in accordance with HUD, SAMMinistries,
and HIPAA privacy practices.
13. Adhere to strict boundaries and professional ethics in the care of others.
14. Enter data into HMIS in a timely and accurate manner.
15. Be available to provide crisis intervention after regular business hours.
16. Perform other duties, as assigned.
Mandatory requirements:
 Employment eligibility verification
 Reliable transportation, valid driver’s license and auto insurances
 Successful completion of background screening
 This position requires on-site face to face contact with clients and program staff.
Supervisory Responsibilities

Education and/or Experience
1. Master’s Degree in Social Work and licensed as LMSW or LCSW.
2. Minimum two years of experience working with individuals experiencing homelessness, preferred, or a
minimum of two years’ experience working with vulnerable populations in a closely-related field.
3. Must understand and use approaches and models that are aligned with SAMMinistries Rapid Re-Housing,
Prevention and Permanent Supportive Housing Programs, including Housing First and Trauma Informed Care.
Experience with principles and approaches of Harm Reduction and Motivational Interviewing.
4. Must expand and improve case management skills through formal training, reading and on-the-job experience.
5. Must be able to prioritize multiple job responsibilities to produce a high volume of work in a short period of
6. Must communicate orally and in writing in a professional, clear, and accurate manner.
7. Must possess excellent interpersonal skills and be able to work with project participants, agency staff, and
community partners, productively.

Language Skills
Bilingual (English/Spanish) is preferred.
Mathematical Skills
Ability to calculate figures and amounts such as addition, subtraction, division and percentages.
Certificates, Licenses, Registrations
Class C driver’s license. Licensed social worker or equivalent licensure desirable.

Work Environment
The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs,
and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience
a number of unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of
personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations,
including crisis situations and potentially hostile situations. The noise level in the work environment is usually
moderate in an office setting. Sometimes work may become stressful when working under pressure. May be
required to work flexible hours to include evenings and weekends.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently
required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity,
keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or
carry up to 20 lbs.

SAMMinistries provides equal employment opportunities (EEO) to all employees and applicants for employment
without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law
requirements, SAMMinistries complies with applicable state and local laws governing nondiscrimination in
employment in every location in which the organization has facilities. This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer,
leaves of absence, compensation and training.