San Antonio Hispanic Chamber of Commerce – Member Services Coordinator


 GENERAL JOB DESCRIPTION

 

DEPARTMENT:                       Member Services

 

Position:                                       Member Services Coordinator  

                                               

 

CLASSIFICATION:                    Exempt

Reports to:                                    Vice President of Membership

 

FUNCTIONS:

Supports member services and sales support for the San Antonio Hispanic Chamber of Commerce and focuses on membership renewals on a monthly basis to meet and exceed membership department revenues. Ensure that all members are up to date with their membership and aware of our events, programs, and involvement opportunities as well as providing outstanding customer service to all prospective, new and existing members. The Member Services Coordinator maintains a supportive, positive atmosphere that welcomes all members of the organization.

 

Main accountabilities & responsibilities to include but not limited to:      

 

DUTIES AND RESPONSIBILITIES

  • Highly knowledgeable about the SAHCC and our services to be confident in membership meetings and calls
  • Understand our members’ needs, interests and requirements in order to exceed expectations and build member retention
  • Ensure the department meets or exceeds budgeted general renewal goals each month
  • Prepare weekly and monthly deposit report and status of membership renewals
  • Ensure members’ expectations are managed within a timed deadline to build on

members trust and ensure member is satisfied

  • Coordinate all monthly invoices, monthly renewal emails, daily tracking and phone calls to members to keep them engaged with the service and the status of their membership
  • Respond to daily member queries and notate the membership account accordingly
  • Handles and resolves membership concerns and inform supervisor
  • Continuously follow up with lapsed members in order to try to re-engage the member to secure an upgrade or a renewal
  • Support administrative tasks, such as updating member notes, new member applications, developing excel spreadsheets, and future reports for the department
  • Support and help solicit event sponsorship opportunities from current members
  • Develop and help create future presentations for the membership department
  • Assist team with preparing for monthly meetings and regular coffee with the chamber events
  • Perform all other duties as assigned.

 

 

SKILLS/QUALIFICATIONS:

  • Bachelor’s Degree preferred and/or 3-4 years of related experience in customer service, sales administration and guest relations
  • Demonstrated history of administrative skills and experience working with CRM systems such as Sales Force and/or something equivalent
  • Proficient in Microsoft Office applications with excellent skills in Word and Excel, and Outlook
  • Experience in customer service with an amazing attitude
  • Excellent organizational skills and attention to detail
  • Strong interpersonal, written, and verbal communication skills
  • Proactiveness and takes ownership and initiative of anticipated tasks
  • Ability to work in a team environment
  • Ability to work efficiently while managing multiple projects/tasks/systems simultaneously
  • Ability to develop creative content is recommended
  • Spanish-speaking skills recommended

 

SALARY: Pay and benefits commensurate with qualifications

 

Send resumes: Attention to Brandon Petrosky at BrandonP@sahcc.org

 

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