Security Service Federal Credit Union’s Member Contact Center has earned a spot in the top 50 medium-sized call centers throughout North America. This designation comes from BenchmarkPortal, a global leader providing benchmarking, certification, training, consulting and research to call centers worldwide. The competition compares call centers by evaluating their key metrics, quality and cost efficiency against industry peers.
“We want to become America’s best credit union, and our contact center is on the front lines of that effort,” says Chris Allen, senior vice president for Security Service’s Member Contact Center. “Our team handles nearly a quarter of a million calls, emails, faxes and social media posts every month from members around the world, and this recognition highlights our consistent dedication to our members.”
Security Service is home to 224 multi-skilled and regionally assigned call center agents in San Antonio and El Paso. “There’s not much we don’t do,” adds Allen. Available to help 24/7/365 in English and Spanish, they serve as a one-stop resolution point of contact providing world-class service to members in a wide variety of areas including credit cards, loan services, bank wires/ Western Unions and online services.
Frequently recognized for its work, the center won a sweep of Professional Tele-service Management Association awards in 2014; including Call Center of the Year, Best Use of Technology, Best Use of Voice of the Customer, and Call Center Leader of the Year
About Security Service Federal Credit Union
Security Service Federal Credit Union offers competitive, affordable financial products and services designed to meet the needs of its members. Security Service is an industry-leading financial institution with 70 locations in Texas, Colorado and Utah. The credit union is among the top 10 credit unions in the nation. Security Service strives to be America’s best credit union and provides the true benefits of credit union membership with financial services of the highest quality and value. Learn more at www.ssfcu.org or call 1-800-52-SSFCU.